Refund policy

Return & Refund Policy

Store Name: Aziz Computers Trading Co. LLC

At Aziz Computers, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. Return Window

  • Items purchased online or in-store can be returned or exchanged within 7 days [or 14 days] from the date of purchase or delivery.

  • Proof of purchase (original sales invoice or order receipt) is required for all returns, exchanges, or warranty claims.

2. Eligibility Requirements

To be eligible for a return or exchange:

  • Condition: The item must be unused, in the exact condition you received it, and in its original, unopened packaging with all factory seals intact.

  • Accessories & Box: All original boxes, manuals, cables, power adapters, and included accessories must be returned in perfect condition.

  • Non-Returnable Items:

    • Opened or unsealed laptops, desktop PCs, or internal components (unless dead on arrival/defective).

    • Software, digital licenses, or activated product keys.

    • Custom-built PCs or modified hardware requested by the customer.

    • Items marked as "Clearance," "Final Sale," or "As-Is."

3. Defective or Damaged Goods (Dead on Arrival)

  • Immediate Inspection: Please inspect your order upon delivery. If your device arrives damaged, missing components, or defective (Dead on Arrival / DOA), contact us within 48 hours.

  • Technical Assessment: Items reported as defective will undergo a brief technical inspection by our team to confirm the hardware issue before issuing an exchange or refund.

4. Refund Process & Method

Once your return is received and inspected:

  • Approved Returns: We will process your refund to your original payment method.

    • Credit/Debit Card Payments: Refunds typically take 5–15 business days to reflect in your account, depending on your card issuer.

    • Cash on Delivery (COD): Refunds for COD orders will be issued via store credit, bank transfer, or cash in-store.

  • Restocking Fee: Returns opened or returned due to customer change of mind (where permitted) may be subject to a 10%–15% restocking fee.

  • Shipping Costs: Original shipping fees are non-refundable. The customer is responsible for return shipping costs unless the return is due to a store error or defective hardware.

5. How to Initiate a Return

  1. Contact Us: Email us at azizcomputers@outlook.com or reach out on WhatsApp at +971529135474 with your order number and reason for return.

  2. Pack the Item: Securely pack the item with all original packaging and accessories.

  3. Drop Off / Ship:

    • In-Store: Bring the item to our store located at Al Nahda St, Mazroi Building - Shop 02 29A St - Bur Dubai - Al Fahidi - Dubai

    • Courier: Send the package to our designated return address provided by our support team.

6. Contact Us

For any questions regarding our Return & Refund Policy, please get in touch:

  • Email: azizcomputers@outlook.com

  • Phone / WhatsApp: +971529135474

  • Store Address: Al Nahda St, Mazroi Building - Shop 02 29A St - Bur Dubai - Al Fahidi - Dubai