Shipping policy

Shipping Policy

Effective Date: July 2026

Store Name: Aziz Computers Trading Co. LLC

At Aziz Computers, we strive to deliver your tech purchases safely, efficiently, and on time. Below you will find the full details of our shipping and delivery process.

1. Order Processing Time

  • Processing: All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Verification: High-value orders (such as premium gaming laptops and custom PCs) may require additional identity verification before processing to prevent fraud.

  • You will receive a notification email with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

Local Delivery (UAE / Domestic)

Delivery Option Estimated Delivery Time Cost
Standard Delivery 1–3 Business Days Free
Express Delivery 1–2 Business Days AED 50
Same-Day Delivery Same Day (Orders placed before 12 PM) AED 100

International Shipping

  • We ship internationally to select countries.

  • Shipping charges for international orders will be calculated and displayed at checkout based on destination weight and dimensions.

  • Estimated Delivery Time: 5–15 business days depending on the destination.

3. Customs, Duties, and Taxes (International Orders)

  • Aziz Computers is not responsible for any customs clearance fees, import duties, or local taxes applied to your order upon arrival in your destination country.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, custom fees, etc.).

4. Order Tracking

Once your package has shipped, you will receive an email containing a tracking link and carrier details. Please allow up to 24 hours for the tracking information to update on the carrier's system.

5. In-Store Pickup

Skip the shipping fees by choosing In-Store Pickup at checkout:

  • Pickup Location: Al Nahda St, Mazroi Building - Shop 02 29A St - Bur Dubai - Al Fahidi - Dubai

  • Processing Time: Orders are usually ready for pickup within 2–4 hours during regular business hours.

  • Requirements: Please bring your order confirmation email and a valid photo ID (Emirates ID / Passport) when collecting your items.

6. Damaged, Lost, or Missing Packages

  • Inspect Upon Arrival: Please inspect your package immediately upon delivery. If the outer box shows visible damage, take photos before opening it.

  • Damaged Items: If your item arrives damaged or broken, contact us immediately at +971529135474 or azizcomputers@outlook.com within 48 hours of delivery with your order number and photos of the item/packaging.

  • Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check with neighbors or building security first, then contact our support team.

7. Contact Information

If you have any questions or concerns regarding your shipment, please contact our support team:

  • Email: azizcomputers@outlook.com

  • Phone / WhatsApp: +971529135474

  • Store Address: Al Nahda St, Mazroi Building - Shop 02 29A St - Bur Dubai - Al Fahidi - Dubai